Privacy Policy for The Moving Couch
Effective Date: May 15, 2025
At The Moving Couch, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website (themovingcouch.eu) to explore our van-based adventure tours through rural Romania’s natural parks, historical sites, and local festivals, or when you interact with us via our contact form, email, or phone. We comply with the EU General Data Protection Regulation (GDPR) and Romanian data protection laws.
1. Who We Are
The Moving Couch is a tourism company offering guided van tours, with the owner serving as driver, guide, and translator. Our contact details are :
Email: contact@themovingcouch.eu
Phone: +40751830657
Website: themovingcouch.eu
Address: [Insert Your Business Address, if applicable, or omit if not required]
The Moving Couch is the data controller responsible for your personal information under this Privacy Policy.
2. Information We Collect
We collect personal information to provide our services, process inquiries, and improve your experience. The types of data we may collect include:
Contact Information: Name, email address, phone number, and other details you provide when submitting the contact form to inquire about tours or contacting us directly.
Tour Preferences: Information about your preferred routes, dates, group size, or special requests submitted via the contact form.
Payment Information: Billing details (e.g., name, payment method) processed securely via Stripe when you pay an invoice for a confirmed tour. We do not store payment card details.
Website Usage Data: Non-personal data like IP addresses, browser type, or pages visited, collected via cookies or analytics tools (if applicable, see Section 7).
Reviews: If you submit a review, we may collect your name and feedback for display on the website.
3. How We Collect Your Information
We collect data:
Directly from you when you complete the contact form, email us, call us, or submit a review.
Through third-party services like Stripe for payment processing.
Automatically via website technologies (e.g., cookies, if enabled) to understand how you use our site.
4. How We Use Your Information
We use your data to:
Process tour inquiries submitted via the contact form and communicate with you to finalize booking details.
Issue invoices and process payments securely via Stripe.
Display client reviews on our website (with your consent).
Respond to your questions or requests via email or phone.
Improve our website and services (e.g., analyzing usage trends, if analytics are used).
Comply with legal obligations, such as record-keeping for tax purposes.
5. Legal Basis for Processing
We process your data based on the following GDPR legal grounds:
Consent: When you voluntarily provide data via the contact form or agree to cookies (if applicable).
Contract: To fulfill your tour inquiry or booking agreement (e.g., processing payments via Stripe).
Legitimate Interests: To improve our website and services or respond to your inquiries.
Legal Obligation: To comply with Romanian or EU laws (e.g., tax reporting).
6. How We Share Your Information
We do not sell or share your personal data with third parties for marketing purposes. We may share data:
With Stripe, our payment processor, to process tour payments. Stripe’s privacy practices are governed by their own policy (see stripe.com/privacy).
With legal authorities if required by Romanian or EU law (e.g., for tax audits).
With service providers (e.g., website hosting or analytics, if applicable) who act as data processors under strict confidentiality agreements.
7. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance your experience (e.g., remembering form preferences) or analyze usage (e.g., via Google Analytics, if enabled). You can manage cookie preferences through your browser settings or a consent popup (if implemented). For details, contact us at contact@themovingcouch.eu.
8. Data Storage and Security
We store your data securely on protected servers or devices, using measures like encryption and access controls to prevent unauthorized access. Data is retained only as long as necessary:
Contact form and inquiry data: Up to 3 years after your inquiry or tour, unless you request deletion.
Payment data: As required by Romanian tax laws (typically 5–10 years).
Reviews: Indefinitely, unless you request removal. Data is stored within the EU or with GDPR-compliant providers.
9. Your Data Protection Rights
Under GDPR, you have the right to:
Access: Request a copy of your personal data.
Rectification: Correct inaccurate data.
Erasure: Request deletion of your data (subject to legal obligations).
Restriction: Limit how we process your data.
Objection: Object to processing based on legitimate interests.
Data Portability: Receive your data in a structured format. To exercise these rights, contact us at contact@themovingcouch.eu. We will respond within 30 days. You may also file a complaint with Romania’s National Supervisory Authority for Personal Data Processing (www.dataprotection.ro).
10. Third-Party Links
Our website may link to third-party sites (e.g., Stripe, festival websites). We are not responsible for their privacy practices. Please review their policies before providing data.
11. International Data Transfers
If data is transferred outside the EU (e.g., via Stripe’s US servers), we ensure GDPR-compliant safeguards, such as Standard Contractual Clauses, are in place.
12. Updates to This Privacy Policy We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted on our website with a revised Effective Date. Continued use of the website after changes constitutes acceptance.
13. Contact Us For questions about this Privacy Policy or your data, contact:
The Moving Couch
Email: contact@themovingcouch.eu
Phone: +40751830657
Website: themovingcouch.eu
Thank you for trusting The Moving Couch with your personal information. We’re excited to help you explore the beauty of rural Romania !
